Privacy Policy
Refund, Return, and Cancellation Policy:
This policy outlines the procedures and guidelines related to refunds, returns, and cancellations for the ZEN available on our website. Please read this policy carefully before making a purchase.
Refund Policy:
Eligibility for Refund: Refunds will be considered for the following reasons:
The Product was damaged during shipping or arrived in a defective condition.
The Product received does not match the description on our website.
Refunds are not issued for opened or used products under any circumstances unless a manufacturing defect is confirmed (e.g., contamination, incorrect formulation). Refunds are not granted based on taste preferences, or individual sensitivities.
Refund Process:
To request a refund, please contact our customer support within 7 days of receiving the Product.
Provide detailed information about the issue along with supporting evidence such as photos.
Once the request is approved, we will initiate the refund to your original payment method. Please allow a reasonable processing time for the refund to be reflected in your account.
Return Policy:
Eligibility for Returns:
Physical Products: Returns will be accepted for damaged or defective physical Products only.
Return Process:
Contact our customer support within 7 days of receiving the Product to request a return authorization.
Follow the provided instructions for returning the Product. It must be returned in its original condition and packaging.
Once we receive the returned Product and verify its condition, we will initiate the refund process.
Cancellation Policy:
Cancellation Requests:
You may request to cancel your order within 24 hours of placing it by contacting our customer support.
Cancellation requests made after 24 hours will be subject to our regular refund policy.
Cancelled Orders:
If your order is successfully cancelled within the allowed time frame, a full refund will be issued using the original payment method.
Please note that the information provided in this policy is subject to change at our discretion. It is your responsibility to review the policy before making a purchase. For any questions or concerns related to refunds, returns, or cancellations, please contact our customer support.
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.